Elements and Performance Criteria
- Access and update information
- Provide customer service
- Incorporate information into day-to-day contact with visitors, including visitors with specific needs
- Provide information and assistance in a courteous, professional, culturally appropriate and timely manner in accordance with organisational procedures
- Demonstrate and instruct visitors in the use of equipment and facilities or refer to appropriate colleagues
- Refer complex enquiries or problems to colleagues, other areas of the organisation, or to external organisations according to workplace procedures
- Collect feedback on facilities and services
- Seek informal feedback on services from visitors
- Observe visitor information and assistance requirements to inform organisational evaluation processes
- Collect formal feedback from visitors where required according to organisational procedures and within scope of own responsibilities
- Provide information on visitor feedback to appropriate colleagues using agreed means of communication